Focus on service users and their needs. We provide a high standard of personal care, support and promote positive outcomes for our service users.

• Striving for continual improvement. We review our operations constantly to ensure that we are successfully achieving our stated aims and objectives. We welcome feedback from our service users and their friends and relatives.
• Our service users are at the centre of our operations. We provide tailored individualised care for each service user. Adopting a multi-professional approach in working with other services and professionals to help maximise each service users experience and independence.
• Meeting assessed needs of individuals in our care. Service users’ needs and preferences are thoroughly assessed prior to offering our input. We ensure that the care we provide meets assessed needs of each service user. Reviews are undertaken frequently, and adjustments made where changes have been identified.
• Providing the highest quality service possible. We are committed to providing excellent services and continually improve through internal reviews and adopting innovative evidence-based practices.
• We employ a quality workforce to meet the needs of our service users.
• We have clear policies and procedures in place which are reviewed regularly and updated as appropriate to meet any changes or developments in need or standards
• We have robust supervision structures and review skills and competencies of our staff to meet any developments or changes in the needs of our service users.